Job Details

Direct Report
Hospitality Supervisor
Employee Profile and Desired Traits High level emotional intelligence
Active in team dynamics, conflict prevention/resolution, and identifying customer needs
Cheerful attitude and servant leadership disposition
Dedicated customer service and people oriented
Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills
Ability to interact with men and women of all ages and maturity levels of staff/customers Duties Responsibilities Assist in planning and setting up events like conferences, weddings, and meetings
Prepare event spaces by arranging furniture, equipment, and decorations as needed
Work with clients to understand their needs and make sure their event runs smoothly
Provide excellent service to guests by answering questions and addressing concerns
Help guests with check-in and check-out to ensure a great experience
Monitor events to ensure everything runs on time and according to plan
Coordinate with other hotel teams (catering, housekeeping, maintenance) to support events
Find solutions to problems quickly and guest advocate
Maintain records of event bookings, client feedback, and supplies inventory
Maintain a clean, organized, inspected, neat, and safe work area
Other duties or projects as assigned by SBR leadership
Abide by policies and procedure outlined in the SBR staff handbook Qualifications & Training 18 years of age or older
Required: high school diploma/equivalent
Preferred: Experience in hospitality and recreational field
General computer knowledge and proficient in Word, Excel, and PowerPoint
Strong organization and prioritization skills
Ability to use Microsoft Teams daily for work related communication and coordination
Be or become a registered member of Scouting America Performance Results Achieves high guest satisfaction through positive feedback and surveys
Events run smoothly and issues are resolved within an hour
Communicates positively with guests and staff to support successful event operations Physical Requirements Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
Can pass the physical exam and approved for SBR height and weight requirements Uniform
Summit staff uniform
Housing
10x12' Platform Tent; Staff Camp
Expected Weekly Hours
45 - 55
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