Job Details

Department: IT Support

Reports To: IT Support Manager
Hours are M-F 8AM-5PM

Job Summary: We are seeking a skilled and motivated Desktop Support Technician Level 2 to join our IT team. The ideal candidate will provide advanced technical support to end-users, ensuring the smooth operation of desktop environments, software applications, and related hardware. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality customer service.

Key Responsibilities:

• Provide second-level support for desktop hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems related to desktops, laptops, printers, and other peripherals.
• Assist with the installation, configuration, and maintenance of operating systems, software applications, and security updates.
• Manage user accounts, permissions, and access rights in various systems.
• Collaborate with Level 1 support technicians to escalate and resolve issues efficiently.
• Document and track support requests, resolutions, and follow-up actions in the ticketing system.
• Conduct regular system maintenance and performance monitoring.
• Assist in the deployment and management of desktop and laptop images.
• Provide training and guidance to end-users on best practices and IT policies.
• Participate in IT projects and initiatives as needed.

Qualifications:

• 3-4 years of experience in desktop support or a similar role.
• Strong knowledge of Windows operating system is required.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory, Office 365, and remote desktop tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a major plus.
• Clear understanding of ticketing system - experience with ServiceNow is a major +.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.