Job Details

Account Managers at HALSTEAD, work independently and with a team, with flexible hours, meeting and exceeding client expectations, endlessly learning, and implementing ideas, while being part of a growing company.

Others, in this role and similar roles at this company, have said they have learned more here, in a supportive environment, than they ever thought possible working remotely. This is an environment that will challenge & excite you.

Join HALSTEAD as a full tim Account Manager!

About Us:

We help lawn, landscape,& outdoor living companies eliminate instability, fuel growth, and shape a lasting legacy with year-round, specialized marketing systems. We are passionate team of people - who recognize we are making a difference in our clients lives. Our clients choose and stay with HALSTEAD because we deliver best-in-class results and ROI while establishing and maintaining meaningful relationships!

Highly regarded as an industry leader, we are growing quickly! We are active leaders in pushing the rapidly growing landscape industry forward through education and partnerships with prominent associations and brands.

More about this role:

This Account Manager (Project Manager) role will be client facing. You'll want to have confidence, be driven, ready to break out of your comfort zone, make a difference - an impact, and most importantly, make clients excited to work with you and ecstatic about their marketing results. This role requires a really organized, detail-oriented, and proactive person with strong interpersonal skills and get-it-done attitude. A team player, resourceful, and excellent communicator. Driven to exceed our client's happiness!

This person will oversee one-time projects such as website designs; onboarding of new monthly recurring contracts; and tracking success of existing ongoing contracts. There are often anywhere between 10-25 one-time projects as well as up to several onboarding monthly projects. It's really fast paced. The role will require business analysis and documenting business requirements, as well as seeing them through the lifecycle of projects, as necessary, and finally - identifying and implementing process improvements.

The Account Manager will manage ongoing, timely, and friendly, yet professional client communication with updates and questions/answers.

The most important responsibilities will include:

• Strategizing on behalf of, and with, clients.
• Identifying challenges before they become a challenge and as they come - by thinking through solutions and brainstorming - with team members and independently.
• Thinking quickly of solutions, ideas, and recommendations, especially when communicating with clients on email and on zoom.
• Being confident in communications and decisions.
• Driving projects to launch/complete, with well communicated updates, and beautiful and properly executed deliverables.

Tactical responsibilities:

• Plan, manage, and execute by identifying all the tasks that need to be completed within a marketing campaign, and then strategically delegating those tasks to the appropriate team members.
• Manage day-to-day marketing activities to ensure seamless execution and workflow management.
• Hold team members accountable for delivering on tasks, with quality, by proactively leading and removing daily blockers that interfere with project success factors.
• Drive team productivity by optimizing marketing processes and efficiently managing resources to balance workload, including proactively identifying new resource needs.
• Deliver timely and remarkable customer service to clients.
• Maintain ownership of team-wide communication, and coordinate status determination; act as a resource person by performing research, analyzing information, providing documentation, and preparing or rolling up reports.
• Manage all initiatives within the company's project management software to make sure all tasks and projects are up to date on a daily basis and that all changes/updates are tracked within the system.
• Evaluate work for quality, using a highly detail-oriented approach.
• Managing project debriefs to identify lessons and content that can be applied to future clients and projects.
• Identify lessons learned that can be applied to future clients and projects.
• Identify best practices and opportunities for project teams to improve their effectiveness and efficiency.
• Review paid media quality and provide actionable feedback to ads managers.

For this role, we require that you, please, have experience in:

1. Marketing strategy/support related work

2. Paid Media (Facebook and/or Google ads)

Measurement/Areas of success (how do you know you're doing an amazing job?):

• Client happiness/feedback of experience and deliverables.

• Client Retention and upsell Rate.

• Meeting one-time-project and recurring work budgets and timelines.
  

Compensation/benefits:

• $52,00-$65,000/annual Salary

• Premium Medical insurance (100% of the premium paid by company for Platinum level)

• 50% of dental premium paid by company.

• Optional vision insurance.

• Paid training/professional development.

• Snack, coffee, and tea subscriptions.

• 10 Paid holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, New Year's Day, Martin Luther King's Birthday (3rd Monday in January)

• 15 PTO days in your first year with more added each year.

• Flexible working hours (within reason to meet client and team communication expectations)

• 401k with match.

• Branded company swag