Job Details

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The Hotel General Manager at Ivy Hospitality is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values.

Essential functions:

• Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable).
• Ensure compliance with brand standards and Ivy Hospitality policies.
• Monitor and manage daily financial performance, including budgeting, forecasting, and cost control.
• Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost-saving strategies.
• Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff.
• Foster a positive, inclusive, and collaborative work environment.
• Conduct regular performance reviews, provide coaching, and implement professional development plans.
• Ensure exceptional guest service standards are consistently met.
• Address and resolve guest complaints and issues promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue.
• Participate in local market sales activities and community events to promote the hotel.
• Analyze market trends and competitor performance to inform pricing and promotional strategies.
• Ensure the hotel complies with all local, state, and federal regulations.
• Implement and monitor health and safety protocols to ensure a safe environment for guests and staff.
• Maintain accurate records and documentation as required by law and company policy.

Qualifications

• Education: College or higher-level education.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands.
• Proven leadership skills with the ability to inspire and motivate a diverse team.
• Strong financial acumen and experience with budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with sales, revenue, and other hotel departments.
• Hands-on management style with a commitment to delivering high-quality guest experiences.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality