Job Details

Purpose:

To efficiently manage the scheduling of all irrigation jobs and actively oversee accounts receivable tasks, ensuring outstanding bill collections are processed in a timely manner. This role directly supports the Irrigation Division by coordinating schedules, maintaining accurate customer records, and managing invoicing and collections. Reports directly to the Division Manager.

Duties & Responsibilities:

1. Schedule all irrigation jobs with customers by phone and email, confirming appointments and ensuring timely job completion.
2. Develop and maintain routes for technicians, ensuring they are provided with proper paperwork for each job.
3. Create and maintain irrigation schedules for start-ups and winterizations, managing both commercial and residential clients.
4. Maintain the waiting list for jobs and adjust schedules as needed based on job priority and customer availability.
5. Monitor the dispatch board daily, track job progress, and update technician notes; enter new customers and job details into the system accurately.
6. Answer phones in a professional and welcoming manner, addressing customer inquiries related to scheduling and billing.
7. Process payments and handle department deposits as needed.
8. Actively manage accounts receivable by monitoring outstanding invoices, contacting customers for payment, and following up on overdue accounts to ensure timely collections.
9. Manage the irrigation department's email, ensuring timely communication with customers regarding scheduling and accounts receivable matters.
10. Assist the Division Manager with irrigation renewals by creating, sending, and following up on proposals and outstanding payments.
11. Coordinate with the Division Manager to obtain all necessary job permits promptly.
12. Ensure all job receipts are coded correctly and complete Purchase Orders before forwarding to the Accounts Payable department.
13. Manage annual contract renewals, including setting up schedules and following through on outstanding payments.
14. File backflow paperwork and manage city compliance submissions.
15. Update and maintain accurate customer records, including service notes for commercial and residential properties.
16. Assist with processing sub-contractor forms and managing material purchase orders.
17. Monitor and update databases, ensuring material, service, and product pricing are current.
18. Attend training sessions as required and stay up-to-date with industry standards.
19. Perform additional duties as assigned.

Qualifications:

Education, Training and Experience:

• Associates degree or 3 years similar work experience.

Knowledge, Skills and Abilities (KSA):

• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, SharePoint, Outlook, Teams).
• Knowledge of QuickBooks.
• Knowledge of Customer Service.
• Skill in data entry with minimal errors.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to pass background and drug screening.

Compensation:

Commensurate with experience.

Benefits:

• Education and training programs.
• Company outings, picnics and awards.
• Medical, Dental, Vision, Life and supplemental Allstate insurances are available.
• A 401k is available immediately.
• Paid vacation and paid holidays after employment requirements are met.

Incentives:

• Performance and annual reviews
• Referral Bonuses
• Profit Sharing Bonus

Equal Opportunity Employer, Drug Free Workplace (DFW)