Job Details

Job DescriptionJob Description

The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.

Essential Functions

• Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities in new and existing clients
• Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
• Prepare and present on-site or virtual training classes to customers
• Discover opportunities to provide sealing solutions and cost savings through your training classes, walk and talks, problem-solving, etc.
• Be on-site and available on a regular basis
• Conduct on-site storeroom surveys at customer locations
• Aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment
• Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns
• Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations for the staff of the plant and third-party contractors
• Coordinate with Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards
• Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups
• Work closely with corporate administration and operations management to meet and exceed the customer's service expectations
• Establish a relationship with non-customers through referrals from existing customers
• Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer
• Document the cost impact of your work/solutions for the plants
• Salesforce Utilization

Required Experience / Education

• Associate or bachelor's degree in a technical or business-related field, or equivalent experience
• Experience and/or training related to job functions
• Microsoft Office (Excel, PowerPoint, and Word) proficiency
• Associate or bachelor's degree in a technical or business-related field ()
• Customer service experience in manufacturing and/or sales ()
• Working knowledge of MAS500 ()

Benefits

• 401(k) plus company match
• Health, Dental, and Vision Insurance
• Short- & Long-Term
• Life Insurance
• Paid time off
• Paid Holidays
• Tuition reimbursement

Equal Opportunity Employer

VSP Technologies provides equal opportunities to all employees and applicants without regard to , , , , , , , , , genetics, marital status, political affiliation or veteran status.

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 888-###-####.