Job Details

Be the face (and smile) of the toll collection operations at the facility offices in Bay City Michigan. Assist customers with new account setup, questions, and concerns. Process payments utilizing the toll operations back-office systems. Manage in-person customer related inquiries regarding toll activities, complaints, etc. Collaborate with customer service professionals to improve to overall customer experience. Assisting with incoming customer service phone calls to resolve issues. Complete end of day/shift deposits and balancing reports. Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encou...Customer Service, Customer Service Representative, Customer Experience, Representative, Operations, Retail