Job Details

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking Customer Service Representatives to support both inbound phone calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you will assist customers with setting up new accounts, processing payments, and addressing general questions or concerns in a courteous and professional manner. This is an entry-level, on-site position. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it is not required. We're looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment. To be considered for this role, you must complete a full application on ou...Customer Experience, Customer Service, Operations, Retail, Support