Job Details

Responsible for a wide range of services including, but not limited to, computer operation, monitoring data security, technical support, troubleshooting, software testing, and analyzing usability. Tasks are also dependent on the complexity of software and hardware, as well as the number of systems. The IT Support group may seek guidance or report to IT Management. Job Responsibilities - Provides mid-level technical computing support and related services to customers. - Provides problem solving assistance to coworkers. - Advises and consults on department purchases of equipment and software. - Identifies, investigates, researches and resolves complex problems; provides troubleshooting that the first tier support is unable to resolve. Simulates or recreates moderately complex user problems to resolve operating difficulties. - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions; provides input and recommendations ...Support Specialist, IT, Information Technology, Support, Technical Support, Specialist, Education