Job Details

Remote Reservations Agent (Full-time Only)

Position Summary:

Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains and winter. Our ideal candidates are self-motivated and are passionate about providing impeccable customer service.

The Reservation Agent is the first point of contact for many of our guests and is a critical component of the Black Tie experience. This position is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, scheduling switch-outs, and clearly communicating with delivery technicians and management.

Job Responsibilities:

• Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns.
• Collect and input customer information accurately and efficiently.
• Become proficient with Black Tie software (BTR) and update inventory and customer database as needed.
• Process online reservations and manage the delivery schedule board for fittings.
• Additional duties/special projects as needed.

Job Requirements:

• Ability to multitask and work in a fast-paced environment
• Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season.
• Must have reliable internet and remote set up.

Compensation:

• $20 - $25 per hour, depending on experience and availability.

If you're passionate about skiing or snowboarding and enjoy sharing that passion with guests of our mountain community, this could be a great opportunity for you. If you are interested in joining our team, please send your resume to Jennifer Savino at ...@blacktiesbs.com.