Job Details

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. Assist customers with new account setup, questions, and concerns. Process payments utilizing the toll operations back-office systems. Manage in-person customer related inquiries regarding toll activities, complaints, etc. Collaborate with customer service professionals to improve to overall customer experience. Assisting with incoming customer service phone calls to resolve issues. Complete end of day/shift deposits and balancing reports. Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are enco...Customer Service, Customer Service Representative, Customer Experience, Representative, Operations, Retail