Job Details

Customer Care Specialist - Remote

Restaurant Technologies Remote, AK (all cities) Posting Date: 2025-12-27

Schedule: Sunday, Monday, Thursday, Friday, Saturday; 10:30 a.m. 7:00 p.m. CST

Compensation: Starting at $20 per hour + Weekend shift differential.

Description:

Restaurant Technologies, the leading provider of highly innovative and value?enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to troubleshoot service issues in order to provide a high level of service to our customer groups.

Looking for a fast?paced, service?oriented position? As a Customer Care Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center.

Key Responsibilities

• Provides telephone support to external customers related to Restaurant Technologies' specialized restaurant equipment.
• Tracks customer communication and updates information in Restaurant Technologies' CRM software.
• Assesses customer's needs and provides appropriate method of support and communication to the necessary location.
• Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
• Prepares daily / weekly / monthly call reports.
• Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc).

Position Requirements

• Experience: 1+ years related experience and/or training in hands?on equipment repair and customer service.
• Education: High school diploma or equivalent.
• Bi?lingual speaking preferred (Spanish / English).

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at ...@rti-inc.com or call 1-888-###-####.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We have earned recognition as a Best Place to Work, by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value?enhancing bulk cooking oil management services to the food service industry. With over 35,000 existing customers we are an established, profitable mid?size company poised for double?digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

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