Job Details

It Product Manager - External

Location: Remote

Job Type: Full Time / Contract

Work Authorization: No sponsorship

The A.C.Coy company has an immediate opening for an IT Product Manager - External. Ideal candidates must have 3-5 years of experience supporting company external communication technology products (website and newsletter platform) for a global organization.

Responsibilities

• Manage day to day operations and administration of global external communications products - Emphasis on coordinating customer requests and support activities (bug fixes and enhancements)
• Manage the customer request system and planning tools required to support and maintain daily operations, prioritize teamwork, remove roadblocks
• Support company newsletter platform
• Work closely with global and regional external communications stakeholders to collect and analyze requirements for projects, work requests, and change activities related to external communications technologies
• Collaborate on design, architecture, availability, reliability, performance, monitoring, and security discussions with the technical product team, external communications business partners, and vendors for external communications technologies
• Cultivating strong relationships with external communications business partners and technical product team members to ensure product delivery consistently meets agreed-upon objectives
• Communicate new features and make recommendations on usage
• Engage with IT leaders, infrastructure, and corporate security resources to ensure external communications products comply with IT best practices, standards, strategy, and laws, including data privacy, accessibility, and SEO
• Facilitating comprehensive product support and advancing IT team processes to optimize product delivery across custom and purchased technologies
• On-Call component to this position

Qualifications

Education:

• Bachelors degree in IT or related discipline - Required

Experience Required:

• Product management experience of external communication products (corp.websites, newsletter platform, PR or social media management) at a global level - 3+ years
• Advance understanding of web development by coding through MS Visual Studio (Not solely GUI interfaces or WYSIWYG)
• Extensive understanding of IDEs (Microsoft Visual Studio)
• Understanding of cloud environments and deployment tools: Azure, Azure DevOps
• Front end web language understanding: HTML, CSS, XML, JSON, JavaScript, jQuery
• Understanding of back-end languages/frameworks: C#, .NET 6, XSLT, API's
• Knowledge of newsletter platforms for email marketing and campaign management (Ex. Oracle Eloquo or comparable)
• Familiarity with work management tools: Jira, Confluence, Monday.com, etc.
• Demonstrated experience contributing to all stages of large-scale, enterprise-level technology implementations, particularly for new solutions
• High level understanding of building responsive and mobile friendly websites
• Photoshop, Google Analytics, SEO
• Familiarity with SharePoint, M365, Teams, Windows