Job Details

Business Title Summer Conference Assistant (SCA) Special Instructions to ApplicantsHow to Apply:Submit through Ohio University employment portal:* Cover letter outlining your customer service philosophy and detailing your previous experiences in hospitality.* Current Resume* List of three (3) professional references with contact information. Acceptable references include: Academic Advisor(s), Previous Job Supervisor(s) Optional: Ohio University Student Coworker (from a campus role)This position requires a full commitment to the summer session, beginning with training in early April and continuing through operational duties from late April until early August, with all schedules subject to operational needs and conference demands. This job description is subject to change based on departmental and university prioritiesPosting Number 20161685STD Department SummaryPosition Overview:Become the face of Ohio University this summer! Summer Conference Assistants (SCAs) are the frontline staff responsible for delivering an exceptional guest experience during Ohio University's summer conference season. Summer Conference Assistants' primary job functions are conference building preparation and maintenance, guest check-ins and check-outs, on-call response, and hospitality services while living alongside conference guests in the residence halls. This position offers a hands-on opportunity to develop essential skills in leadership, customer service, security management, and problem-solving within a collaborative team setting. The role also provides the opportunity to engage with major Ohio University stakeholders including but not limited to prospective Bobcats, current Ohio University students, visiting scholars and professional programs, and valued alumni.Core Responsibilities:Check-In and Check-Out Operations* Execute detailed check-in and check-out procedures for all conference guests.* Assist with facility needs prior to check-in and after check-out of guests by preparing guest linens, assembling bulletin boards with informational materials, submitting work orders, posting directional signage, and ensuring spaces meet quality standards.* Manage all guest paperwork, including registration cards, key exchanges, program summaries, etc.* Manage the distribution and collection of residence hall keys responsibly and ensure all doors are properly secured.Hospitality Services and Guest Relations:* Embody the department's vision of service through high standards of professional behavior, exceptional welcoming efforts, and excellent custom service at all times.* Serve as an official ambassador for Ohio University, acting as a comprehensive information resource for conference guests by addressing questions, concerns, and minor issues promptly.* Provide guidance on university services, facilities and academic departments while also offering knowledge of local Athens amenities to ensure a safe and enjoyable experience for guests.* Work cooperatively with other summer conferences staff to ensure seamless operations.* Foster a positive, cooperative, and comfortable environment for all guests.Safety and Security:* Reside in the assigned residence hall for overnights to provide emergency response and crisis assistance.* Staff will be provided with centralized housing assignments but will be required to relocate to guest buildings when assigned duty responsibilities specific to a conference or camp hosted in a building separate from their centralized assignment. While on duty, staff are required to remain in their assigned conference building.* Serve in an on-call rotation as the primary contact person for conference guests responding to lockouts, safety concerns, late check-ins, and emergency situations according to established protocols.* Conduct regular rounds both inside and outside conference building areas to ensure safety and security.* Understand, communicate, and enforce all University and Housing policies, assisting in resolving conflicts and responding to inappropriate behavior.* Maintain the security of residence halls keys within the conference inventory when not distributed to guests through documentedAdministrative and Operational Responsibilities:* Complete assigned administrative tasks relating to conference operations thoroughly and on time.* Attend all mandatory staff meetings, training sessions, and in-services.* Maintaining comprehensive daily logs (e.g., late check-ins, room changes, maintenance issues) for on-call shifts and office hours.* Reporting room keys or facility concerns.* Utilizing technology platforms such as Microsoft Teams and Microsoft Outlook to access essential documents, including shift schedules, parking info, and emergency policies.Job ProfileDuties/essential functions may include, but not be limited to, the following:Assists with planning and organizing University events, such as speakers, conferences, or campus gatherings. Duties include coordinating logistics, working with vendors, and managing event details to ensure smooth execution.Level SummaryPerforms basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments.Supervisory Responsibilities:Limited supervisory responsibilities. May supervise other student workers.Fiscal Responsibilities:No budgetary responsibility.Problem Solving:Addresses routine, well-defined problems under supervision.Independence of Action:Works under close supervision.Communication and Collaboration:Communicates primarily with supervisor and peers. Collaborates with team members to accomplish tasks.Minimum QualificationsEnrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester. Able to follow instructions and complete tasks within deadlines. Basic knowledge of office software and communication tools. Departments may have specific minimum requirements.Preferred QualificationsPreferred Qualifications:* Prior experience in customer service, hospitality, or a related field.* Previous experience as a Conference Assistant or employee with Ohio University Housing and Residence Life.* Proven leadership potential and the ability to work effectively in a team.* High level of maturity, sound judgment, and emotional stability.Required Qualifications:* Current Ohio University student enrolled in the spring semester prior to employment.* A minimum 2.5 cumulative GPA.* Must maintain good judicial and conduct standing with the University, which includes passing a background check and not being on disciplinary probation.* Demonstrated reliability, punctuality ("on time" means arriving 10 minutes early), and a strong sense of accountability.* Excellent verbal and written communication and interpersonal skills.* Proficiency in Microsoft Teams for communication, documentation, and accessing shared files.* Ability to work a highly flexible schedule, including late hours, weekends, and mandatory overnight shifts.Working Condition/Physical Demands:* This position requires a full commitment to the summer session, beginning with training in early April and continuing through operational duties from late April until early August, with all schedules subject to operational needs and conference demands. This job description is subject to change based on departmental and university prioritiesDepartment Housing Pay Rate* Stipend: A total stipend of $2,700 paid in bi-weekly installments throughout the summer.* Housing: On-campus housing for the duration of summer employment.* Professional Development: Gain invaluable hands-on experience in event management, customer service, and leadership.FLSA Status Non-Exempt Posting Open Date 01/08/2026 Posting End Date 03/31/2026 Job Category Student Hourly Planning Unit Vice President for Student Affairs Work ScheduleTerms of Employment:* Period of Appointment: Conference operations run from early May through early August, beginning with mandatory all-staff training in early May. All Summer Conference Assistants must be available for all scheduled "Blackout Dates" during the summer conference season* Time Commitment: Summer schedules will be variable, built around the availability provided by eligible staff at the start of the summer. Once assigned, staff are expected to work all shifts for a conference's full duration. Staff are responsible for ensuring their assigned shifts do not conflict with summer classes, pre-approved time off, or other employment. Any requested changes to a schedule must be approved via written documentation in advance by the Summer Conference Student Leaders.* Attendance Policy: No time off or shift trades are permitted during assigned conference periods except for verified emergencies or academic commitments.* Mandatory Participation: Staff must participate in all mandatory training. Staff will be provided a centralized housing assignment but will be required to transition to temporary assignments during assigned conference dates. While assigned to a conference, staff are required to live in their designated temporary space to support the needs of the hosted program.* Accountability:All staff are held to high professional standards. A clear accountability and strike system are enforced for performance-related issues, with major policy violations (e.g., not residing in your assigned building, rudeness to guests, insubordination, being under the influence of drugs or alcohol) leading to immediate termination. Continuation of employment is based on successful task completion and a positive performance evaluation.Campus Athens Applicants may contact this person if they have questions about this position. Jacob Hesse, ...@ohio.edu Non-Discrimination StatementOhio University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.Employment Type Seasonal (Full Summer Session) Job Level STUDENT Job Family Student Hourly Employee Job Sub Family Student Event CoordinatorClery Act Annual Safety and Fire ReportClery Act StatisticsTo view the Clery Act Annual Safety and Fire Report Click Here!