Job Details

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. Assist customers with account setup, inquiries, and issue resolution. Process payments using toll operations back-office systems. Handle in-person customer concerns related to toll usage, billing, and complaints. Support incoming customer service calls and provide timely assistance. Collaborate with team members to enhance the overall customer experience. Perform end-of-day shift balancing and deposit reporting. Maintain consistent attendance and adhere to assigned work schedules CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to appl...Customer Experience, Operations, Customer Service, Retail