Job Details

Customer Service Representative

Work Flexibility: Remote

Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)

Overtime required as needed

What You Will Do

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and email support for inquiries from sales and healthcare professionals

Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders

Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders

Understand, interpret, and explain detailed information of processes and procedures

Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

Demonstrate flexibility in responding to new and rapidly changing situations and environment

Demonstrate an understanding of how decisions impact customers, markets and sales representatives

Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need

Required

At least 2 years of direct customer service or account management experience

High School diploma or GED equivalent

Experience with Salesforce and/or Systems Applications & Products (SAP)

Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelors Degree

3 or more years of customer service and order entry or experience in a call center

Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus

Experience with PowerBI, Genesys, and/or Avaya are a plus

$21.28-34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.