J. C. Penney - - Responsibilities: Directs Customer Service and sales activities in store; resolves customer issues and concerns.; Manages merchandise standards through Put to Fixture, SET, and Visual process execution.; Trains, mentors and coaches all associates in Omnichannel processes and order handling.; Drives profitable sales growth in specialty businesses (Fine Jewelry, Mattress, Window) through training and accountability.; Coaches and develops store associates to meet performance standards and goals.