Job Details

On-Board PMO is Hiring a Customer Service Representative!

Location: Washington, WV
For immediate consideration, please send your resume to: ...@onboardusa.com
Subject Line: Customer Service - WV

About Us:

On-Board PMO, Incorporated is a trusted on-site contract service provider for a prominent local manufacturing organization, offering stable, full-time positions to our employees. We provide a range of benefits, including paid time off, paid holidays, and 401k, following a probationary period. We are proud to promote from within, fostering career advancement opportunities!

Position Type: Full-Time, Long-Term Opportunity
Job Location: Washington, WV
Compensation: $24.00 - $26.00 per hour (based on experience)
Benefits: Paid Time Off, Paid Holidays, Health Benefits (Medical, Dental, Vision), 401K, and Life Insurance

Position Overview:

The Customer Service Representative / Senior Associate Specialist plays a critical role in supporting the Celanese Filaments business by managing the end-to-end Order-to-Cash (OTC) process. This role is responsible for ensuring customer satisfaction through accurate order entry, pricing verification, order tracking, billing coordination, complaint handling, collections assistance, and master data maintenance.

This position serves as the primary point of contact for customers and works closely with Sales Representatives, Key Account Managers, and cross-functional teams to ensure smooth order processing and timely delivery.

What You Will Do:

Key Duties & Responsibilities Include:

• Serve as the primary customer interface for external customers and related service providers
• Manage full E2E order execution in IFS, from order entry through invoice creation
• Verify pricing between ERP systems, internal pricing agreements, and customer purchase orders
• Proactively monitor open orders and coordinate with supply chain teams to ensure on-time delivery
• Process customer complaints and returns according to established procedures
• Identify and resolve order defects and system blocks
• Support new customer onboarding and maintain accurate customer master data
• Maintain strong internal relationships with Sales, Technical, Logistics, Supply Chain, Scheduling, Product Management, Trade Compliance, Credit, Accounting, Tax, Finance, and Quality teams
• Interact with third-party service providers such as freight forwarders, warehouses, and vendors
• Ensure all commercial activities comply with SOX requirements and internal control guidelines
• Meet or exceed monthly KPI metrics and service level objectives
• Stay informed about company products, services, industry trends, and regulatory requirements

Requirements:

• Bachelor's degree required
• Minimum of 3 years of customer service experience (non-call center environment preferred)
• Experience working within an ERP system (IFS preferred)
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Strong understanding of exports/imports, trade regulations, letters of credit, revenue recognition, and documentation requirements
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with professionalism and composure
• Strong time management and self-management skills
• Positive attitude and flexibility to adapt to changing priorities

Apply Today!

Visit us at: www.onboardusa.com

About On-Board:

Founded in 1976 by Robert L. Wilson, On-Board started as a provider of Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving, privately-held family of companies offering services such as Consulting, Professional Engineering, Industrial Maintenance, Facility Management, Contracted Manufacturing and Production Services, Temporary Staffing, and Recruiting across North America.

With corporate headquarters in East Windsor, NJ, and regional offices in New Castle, DE, and Wake Forest, NC, On-Board's mission is to provide "Flexible Service by applying the talents of our people, work processes, and technology to meet our clients' expectations in a Safe, Responsible, and Dependable manner."

Equal Opportunity Employer (EOE):

On-Board provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability, or genetics.

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