Job Details

Overview

Do you know that any dog can learn new tricks? The team at Pet Supplies Plus would agree. Do you believe that pets make a work environment more complete? So do we!
If you're more like a hare than a tortoise and first to find or create the latest great training,then our Training Director role may be purrrfect for you!

The Training Director is a key member of our Human Resources team who leads the enterprise training strategy and execution across Pet Supplies Plus. This position supports corporate-owned stores, franchise locations, Pet Central (headquarters), and distribution centers. This role ensures learning programs are accurate, scalable, and closely aligned with business priorities-strengthening product knowledge, operational excellence, leadership capability, systems adoption, and emerging technologies such as AI. The Training Director serves as a key connector between the business and the field, translating strategy into practical, engaging learning that drives execution. This is a hybrid position which works in-office Monday, Tuesday and Wednesday and remotely Thursday and Friday leading a team of 4 training and communications professionals.

Responsibilities/Qualifications

The Training Director key responsibilities include:

Enterprise Training Strategy

• Define and lead a unified enterprise training strategy that supports product knowledge, operational standards, systems, leadership development, and business fundamentals.
• Partner with senior leaders to establish annual training priorities aligned to company initiatives and execution needs.
• Continuously assess organizational learning needs to support day-to-day operations, change initiatives, and growth.

Training Content, Delivery & Corporate Communications

• Oversee the development and delivery of training across multiple formats, including digital learning, video, live sessions, and in-role performance support.
• Ensure training content is accurate, current, and directly applicable to store and field execution.
• Maintain quality, consistency, and brand standards across all training materials and media.
• Provide strategic oversight and prioritization for videography and multimedia resources supporting enterprise learning needs.
• Drive awareness, adoption, and effective use of onboarding and ongoing training tools.
• Own the company intranet (The PAW) and work with stakeholders to ensure content is relevant and up-to-date
• Work with stakeholders to create and send corporate communications to internal teams.

Onboarding, OST & Field Training

• Lead Franchise Owner onboarding, store team onboarding, and Operations Skills Training (OST) to ensure consistent, high-quality learning experiences.
• Ensure onboarding and ongoing training programs reinforce brand standards, operational expectations, and system proficiency over time.
• Provide dotted-line leadership and strategic direction to Field Trainers in partnership with Field Leadership to ensure consistent delivery and reinforcement.

Cross-Functional Partnership

• Collaborate with Merchandising, Store Operations, Services, Technology, and other teams to ensure training reflects current standards, tools, and expectations.
• Serve as the central point of accountability for translating business updates into clear, effective training for store and Owner audiences.
• Incorporate feedback from the field and stakeholders to continuously improve relevance and usability.

Learning Management System (LMS) Ownership

• Own the overall effectiveness of the Learning Management System (LMS), either directly or through team oversight.
• Ensure the LMS supports onboarding, ongoing training, leadership development, compliance, systems, and AI learning for corporate and franchise audiences.
• Partner with stakeholders to ensure content is accurately maintained and optimized within the LMS.
• Monitor usage, completion, and adoption metrics to inform continuous improvement.

Measurement & Continuous Improvement

• Establish and track measures to evaluate training effectiveness, adoption, and business impact.
• Use performance insights and field feedback to refine programs and delivery methods.
• Ensure training investments deliver practical value and support strong execution.

PAWSOME Training Director candidates will have:

• Bachelor's degree in Learning & Development, Organizational Development, Adult Education, Human Resources, Business, Operations, or a related field required, advanced degrees or certifications a plus.
• 10+ years of experience in Learning & Development or a related discipline, ideally leading a training team for a multi-location or franchise environment.
• Proven experience leading enterprise training programs across product knowledge, operations, systems, leadership, compliance, and business fundamentals.
• Experience designing and producing training using modern learning and content creation tools (e.g., Articulate Storyline, Canva).
• Experience owning or overseeing Learning Management Systems (LMS), including course management, user access, reporting, and governance.
• Strong understanding of corporate and franchise operating models and how training drives execution.
• Demonstrated ability to partner cross-functionally and translate business needs into effective learning solutions.
• Excellent project management, communication, and stakeholder management skills.

This role plays a critical part in building confident, capable teams and ensuring our learning culture keeps pace with our business as we grow.

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.