Job Details

We are a successful and established woman-owned advisory firm out of Washington state. Our Founder has been supporting clients for over 20 years and has been fully independent for the majority of that time. She's a CFP® and believes in supporting our 200 or so clients through all of their wealthmanagement questions, concerns, and transitions. We are highly service oriented and believe in acting purposefully, taking our time when speaking with clients, being proactive, and creating space for trust to develop.

We are hiring a fully remote Senior Client Service Associate to support our Founder, our clients, and our continued growth. The role is diverse and will include client-specific, account-specific, and general business functions. Whether it's managing the phones, processing paperwork, opening new accounts, handling service requests, financial planning data entry, or coordinating and preparing for meetings, you approach each task with a service-driven attitude and outstanding accuracy and efficiency. In addition to having strong working knowledge of industry software, systems, and processes, you are exceptionally organized, detail-oriented, and committed to delivering a smooth, confidence-inspiring experience with every client interaction. You are a critical thinker and anticipate subsequent events, with an unwavering ability to solve problems, even with little to no direction. You are a solutions-oriented professional who embraces technology. You offer proactive service and thrive in doing the little things to make those around you have the best experience possible. The right person for this role will be thoughtful, love to help others, and excited to own and enhance the client experience.

Main responsibilities for the position include:

• Answer, screen, and route calls, assisting clients directly or taking messages for other team members as appropriate
• Communicate, process, and follow up with clients on various client service items, including general questions, applications, withdrawal requests, beneficiary changes, etc., following all to completion
• Coordinate with Founder and clients to complete and process new account paperwork, checks, transfers, contributions, and keep client accounts in good standing
• Service existing clients, including processing distributions, initiating paperwork, preparing for client reviews, etc.
• Compile physical and digital documentation for clients and prospects; download, upload, and manage documentation within the CRM system (Redtail) and other secure portals, ensuring accurate filing and record-keeping
• Manage RMD process
• Monitor and streamline workflows for client service and business operations tasks
• Deliver superior client service; troubleshoot problems and serve as liaison between Founder and clients as needed
• Schedule appointments, maintain calendar, and coordinate scheduling internally and externally
• Support marketing efforts such as posting approved content to social media, planning client events, managing other client appreciation efforts, website maintenance, etc.
• Communicate with the broker/dealer, product company contacts, and other vendors
• Follow, manage, and monitor task list, effectively prioritizing time-sensitive requests or issues
• Adheres to all compliance/risk procedures, follows corporate and industry protocols, and protects the interest of the client and the firm at all times
• Assist with other duties such as compliance logs, projects, reporting, research, and operational follow-up items

• Bachelor's degree preferred, or equivalent work experience
• 10+ years of financial services experience required; ideally in independent B/D or RIA environment
• Securities licensing (SIE, Series 6/7, Series 63/65 or 66) preferred, but not required
• Life, Accident, and Health license (state of WA and/or ID) preferred, but not required
• WA Notary preferred, but not required
• Knowledge of industry-specific software and systems required; familiarity with Redtail and eMoney preferred
• Experience with LPL Broker Dealer Systems required; ClientWorks highly preferred
• Tech-savvy and highly proficient in Excel, Word, and PowerPoint; strong ability to learn new software systems quickly
• A commitment to excellence; detail-oriented, client-focused, and highly organized
• Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful, and effective manner (both orally and in writing), and to handle difficult, sensitive issues
• Strong ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm