Job Details

We are seeking a Medical Assistant Supervisor!
Ohio Region

Join our Team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the needed resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

The Medical Assistant Supervisor is responsible for the operational supervision of the medical assistant and medical scheduling team across our service region. This position ensures effective phone and office coverage, scheduling, collaboration across programs, and the quality of care delivered by medical assistants. The Medical Assistant Supervisor completes administrative tasks and ensures adequate practice coverage while fostering a supportive and efficient work environment for the psychiatry team.

The pay range for this position is $48,596.66 - $58,451.92 based on experience, education, and/or licensure.

Essential Functions:

• Provide operational oversight of the medical assistant and scheduling teams

• Provides routine support and assistance to employees through individual and group conferences

• Mentor team members to enhance their performance and professional growth

• Work closely with the Psychiatry Practice Manager and other leadership to align departmental goals with organizational priorities

• Foster communication and collaboration between the psychiatry team and other departments

• Ensure consistent phone and office coverage throughout the service region

• Serve as a backup resource for team members as directed by the Practice Manager

• Develop and implement strategies to improve scheduling processes, show rates, and efficiency

• Collaborate with other programs to streamline workflows and enhance service delivery

• Carries out initiatives to elevate the quality of care provided by medical assistants

• Monitor and approve timesheets and PTO requests to ensure sufficient coverage

• Evaluates the performance of staff members and recommends appropriate action to the manager

• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews

• Responsible for implementation and oversight of organizational policies, procedures, and/or processes

• Trains employees in areas such as organizational policy, psychiatry procedures, and organizational or governmental regulations

• Participate in team meetings, training sessions, and quality improvement initiatives as required
• Travel within designated service areas

• Other duties as assigned

Education Requirements:

• A high School diploma or GED is required
• A bachelor's degree in the behavioral health field or a related field is preferred

Experience Requirements:

• Three years of experience in healthcare operations, team supervision, or scheduling coordination is required
• Proficiency in relevant software systems for scheduling and administrative tasks
• Broad knowledge of the community service systems
• Able to effectively communicate through verbal/written expression
• Excellent organizational skills with the ability to manage deadlines within a fast-paced, high-volume environment.
• Must be able to operate in an Internet-based, automated office environment.

Working Conditions:

• Office-based role with travel as needed, within the service region.

• Occasional need for extended hours to address urgent coverage needs or deadlines

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.