Job Details

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusiveworld for our employees, our customers and our communities.

The Role

This role is pivot to our Client engagement strategy, impact assessing the feasibility of milestones to Client contractual agreements. As the Lead you will work across all industry sectors and professions ensuring a consistent methodology and approach. He/she will be expected to:

Strategic Leadership:
Developing and implementing delivery assurance strategies and frameworks to ensure successful project execution
Providing leadership and guidance to delivery teams
Aligning delivery processes with overall business objectives

Delivery Oversight:
Overseeing the planning, execution, and delivery of complex IT system integration projects
Ensuring projects are delivered on time, within budget, and to the required quality standards
Managing risks and issues associated with project delivery

Working closely with the Account Lead(s) to identify and execute remediation plans for turnaround projects.

Quality Assurance:
Establishing and maintaining quality assurance processes and standards

Conducting periodic QA of the Top 20 programmes and providing Exec level dashboard status reporting on these programmes
Monitoring project performance and identifying areas for improvement
Ensuring compliance with relevant industry regulations and standards

Client Relationship Management:
Building and maintaining strong relationships with clients
Ensuring client satisfaction with project delivery - NPS Scores
Managing client expectations and addressing any concerns

Team Management:

Practice Management for Complex Project Managers

Recruiting, training, and managing the team
Fostering a culture of collaboration and high performance
Mentoring and developing team members

Process Improvement:
Continuously evaluating and improving delivery processes
Implementing best practices and industry standards
Driving innovation

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• You will demonstrate experience in developing and implementing assurance methodology.
• You will have a proven track record in shaping and delivering large, complex delivery programmes.
• You will show exceptional leadership and people management skills, with a focus on developing talent and fostering collaboration
• You will have significant experience working with C-suite stakeholders and presenting complex solutions in business terms
• You'll have experience with consulting methodologies, frameworks, and delivery models

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.