Job Details

Got your own equipment and looking to advance your call center skills? We've got the perfect opportunity for you! Apply today to join our client's entry level call center team.

What We Offer

• Weekly pay plus benefits!
• Comprehensive training and ongoing development.
• Opportunities for career growth within a global financial technology leader.
• Supportive team environment with a focus on service excellence.

Position: CSR Agents

Pay: $12/hr. -Weekly pay/Full time

Hours: Must be able to work any 8hr shift between hours of operation 8am-9pm EST Mon-Sat.

About the Role

Seeking customer-focused reps to support financial and payment clients, resolve technical and account issues, and deliver exceptional service.

Key Responsibilities

• Receive inbound and perform outbound calls depending on the department
• Read, interpret, and apply step-by-step instructions in real time during live calls
• Repeat process reliably across high volume interaction without cutting corners
• Follow structured workflows exactly as written, does not deviate from processes
• Provide customer support via phone, email, and ticketing systems
• Troubleshoot billing, reporting, and product issues
• Assist with account updates, payments, and system navigation
• Document interactions accurately and follow procedures
• Deliver solution-focused service to support retention
• Partner with internal teams to resolve escalated issues

Qualifications

***MUST HAVE YOUR OWN EQUIPMENT***

• Customer service or Call center experience
• Background in financial services, banking support, healthcare insurance processing, compliance-heavy call centers, QA/auditing, data entry highly preferred
• High attention to detail in data handling; prioritizes data input and accuracy
• Strong problem-solving skills
• High speed internet with a quiet work station
• Excellent communication
• Tech-savvy and quick to learn systems
• Accurate in fast-paced environments
• Detail-oriented and organized