Job Details

A company is looking for a Technical Support Analyst I focused on providing support for VXretail CIS in deregulated energy markets.Key ResponsibilitiesProvide expert-level troubleshooting and support for CIS solutions, ensuring effective operation and issue resolutionAct as a key point of contact for client inquiries, managing tickets and ensuring timely responses to issuesAnalyze and validate transactions to ensure accurate billing and support client lifecycle stages from onboarding to post go-liveRequired Qualifications2-4 years of experience in technical support or client-facing roles within the deregulated energy industryStrong understanding of deregulated energy billing methods and multiple energy marketsExperience with Customer Information Systems (CIS) and familiarity with EDI file formats is a plusProficient in SQL, Jira, and Kibana for troubleshooting and issue resolutionKnowledge of Commercial and Industrial (C&I) operations is considered an asset