Job Details

A company is looking for a Workforce Management Coordinator to optimize customer service operations.Key ResponsibilitiesDevelop and maintain contact center operations reporting, including performance statisticsMonitor real-time traffic patterns and adjust staffing to meet service objectivesAnalyze workforce data to make data-driven decisions and provide recommendationsRequired QualificationsBachelor's Degree or equivalent relevant Workforce Management experience1+ years of experience with a WFM system, including forecasting and scheduling1+ years of experience in administering agent skillingExcellent Microsoft Excel skills, including workbook design and reportingUnderstanding of call center operations and telecommunications