Job Details

Under the direction of the Customer Service Manager, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and escalate issues as they arise. Customer Service Representative (CSR) must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Intake and verify orders via centralized call center with call volumes up to 450 per day. Process credit card charges, quote COD orders. Perform other duties as assigned, e.g., data entry for key performance indicators, assist in verifying payroll for concrete plants. Maintain a pleasant and accommodating demeanor over the phone and always demonstrate a positive and professional attitude with customers, drivers, forepersons, sales, etc. Aggressively seek timely solutions to developing problems while fostering lastin...Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Service Manager, Retail, Transportation