Job Details

Receives and directs phone calls to appropriate person and serves as the receptionist for the department by responding in a helpful way to all inquiries, answering telephone by following Hospital telephone etiquette guidelines, taking phone messages are documented accurate and complete, and screening call to determine the urgency and nature of the call and either refers calls to the appropriate staff/manager or takes a message and maintaining office records and logs as directed by supervisor. Demonstrates appropriate use of AIDET when registering patients. Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration. Verifies insurance eligibility and benefits on each patient. Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors wh...Receptionist, Registration, Cardio, Healthcare, Patient