Job Details

Service ManagerMatheny Motors Parkersburg, West Virginia, United StatesAbout this positionPosition Summary:The Ford Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality. This role involves the management of a team of Service Advisors and Service Technicians, while maintaining maximum efficiency and customer satisfaction. As a Service Manager, you are tasked with the job of developing and implementing service department processes, managing budgets, and ensuring that all safety regulations are followed. You will serve as a primary point of contact for customers and will need to be able to address and efficiently resolve issues. The ideal candidate should be someone with strong leadership and management skills, a deep understanding of automotive repair, and someone who is committed to providing the best service possible.Essential Duties and Responsibilities:Oversees the management and daily operations of the service departmentMotivates and develops staff through coaching, mentoring, and trainingExecutes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.Manages department budget and financesEnsures department budget and finances are metProduce quarterly forecast numbers to upper managementEnsuring compliance with all applicable federal and state laws and all company policesGuarantee customer satisfaction in all areasManges all required paperwork and records and prepares documentation when neededAll safety requirements and reports as issued by Comply AutoStay up to date on all assigned OEM trainingPerforms other duties as assignedQualifications:Highschool diploma or GED required; some post high school education or training is preferredTwo years of service management experienceExperience with Ford strongly preferredKnowledge of budgeting, forecasting, finance, staffing, and scheduling preferredExcellent communication skills, customer service skills and problem-solving skillsAbility to maintain composure in stressful situationsStrong leadership and motivational skillsStrong organization skills and ability to multitaskCan manage time to meet frequently changing deadlines in a fast-paced environmentHighly professional and dependableSafety and customer orientedStrong computer and internet skills, including Microsoft SuiteAbout Us:Matheny Motor Truck Company is a 104-year family business with deep roots in commercial transportation products. We are a growing organization with 550 employees. We have locations in, Parkersburg, Mineral Wells, Beckley, Nitro and Kenova WV. We also have locations in Florida, Maryland, Virginia, Kentucky, Ohio, Kansas and Delaware. Our locations service various industries, Commercial, Automobile, Bus, Tow and Fire and Emergency vehicles.Matheny Motor Truck Company is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.#J-18808-Ljbffr