Job Details

Branch Assistant Processor (Remote)

Be part of a team that's committed to making a difference. We believe in our work and our customers.

About the Opportunity

We are seeking a detail-oriented and proactive Branch Assistant Processor to support a high-producing mortgage branch in Wisconsin. This remote position plays a critical role in the mortgage loan process, helping move files efficiently from application through closing while delivering exceptional service to borrowers, loan officers, and third-party partners.

The ideal candidate has a strong mortgage processing background, understands industry terminology and documentation requirements, enjoys working in a fast-paced environment, and can independently manage a pipeline of loans.

What You'll Do:

As a Branch Assistant Processor, you will partner closely with Loan Officer Assistants, Loan Officers, borrowers, and third-party vendors to ensure loan files are complete, accurate, and progressing through the mortgage process on schedule.

Key Responsibilities

• Review incoming loan files and prepare them for processing and underwriting.
• Enter and maintain accurate borrower, property, employment, income, asset, and liability information within the loan origination system.
• Review purchase contracts and supporting documentation for completeness and accuracy.
• Order and track third-party services, including: appraisals, title work, payoffs, employment and asset verifications, and FraudGuard reports.
• Follow up with borrowers, employers, title companies, appraisers, and other vendors to obtain required documentation.
• Evaluate loan documentation to identify missing information, inconsistencies, or potential issues.
• Monitor loan milestones and condition statuses to ensure files remain on track for closing.
• Coordinate with underwriting and closing teams to satisfy loan conditions and facilitate timely funding.
• Track funding requirements and wire activity to help prevent closing delays.
• Prepare and send approval or denial correspondence when applicable.
• Maintain accurate records regarding loan status, approvals, denials, and cancellations.
• Provide outstanding customer service through both phone and email communication with internal and external clients.

What We're Looking For:

• 2+ years of experience as a Loan Processor or in a related mortgage operations role preferred
• Working knowledge of mortgage loan origination, processing, and underwriting procedures
• Experience reviewing loan files and supporting residential mortgage transactions from application through closing
• Familiarity with conventional, FHA, and VA loan products
• Strong attention to detail with the ability to identify missing documentation and resolve file issues efficiently
• Comfortable managing a pipeline of 30-40 active loans in a fast-paced environment
• Excellent verbal and written communication skills with the ability to work effectively with borrowers, loan officers, real estate agents, title companies, and other third-party partners
• Strong organizational and time management skills
• Self-motivated and able to work independently in a remote environment
• Ability to think critically, solve problems, and adapt to changing priorities

Preferred Experience:

• Experience with Fannie Mae, Freddie Mac, Conventional, FHA, and VA products
• Experience ordering and reviewing appraisals, payoffs, fraud reports, and other third-party documentation
• Proficiency with Encompass or a similar Loan Origination System (LOS)

What Makes Someone Successful in This Role:

• Understands mortgage terminology and documentation requirements
• Takes ownership of their pipeline and follows through on outstanding items
• Communicates proactively with both internal and external partners
• Is comfortable on the phone and building relationships with borrowers and vendors
• Enjoys working in a team environment while remaining accountable for individual results

This is a remote, nationwide opportunity.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.